Materials Requirements Planning (MRP) has led to Enterprise Resource Planning (ERP). ERP software allows companies to automate and integrate processes and to share a common database while producing information in real time.
The objective of ERP is to coordinate and integrate a firms entire business operations, including supply chain management, product life cycles and customer relationship management (CRM). CRM is designed to help analyze sales, target the most profitable customers and manage the sales force. In addition to customer relationship management, ERP software also helps firms to manage supply chains and product life cycles.
Use the Internet to research one or more articles on the topic of ERP software. Your article(s) must address how customer relationship management, supply chain management and product life cycle pertains to ERP software. Write a 1-3 page report that addresses the following information:
Discuss at least one article or website that you researched on these topics. Provide a thorough summary of the article or web site, describing how the software is used.
Explain how this software helps to analyze customer relationship management, supply chain management and product life cycle management.
ProvideOne (1) example of an industry or firm that uses or perhaps could use this software.
Describe any advantages or disadvantages to using the software.
Include your recommendations and conclusions.
Support your recommendations and conclusions with research. Cite your sources using APA format.